FAQ

May I post about your work on my blog or website?

Yes! Go ahead. Just make sure you link and give credit for any and all photos where credit is due.

 

Is every cross Made In America?

Yes, we use only woods found domestically in America, and carve and craft each cross by hand in our small family woodshop in Bend, Oregon. For more, see Made in USA.

 

How will the crosses age?

The beauty of wood is that it ages with grace and beauty. In wood, old is better and the aging process is encouraged. Especially for outdoor Redwood crosses — just let it fade, check, weather and age gracefully. They are built to do just that and turn into an old faithful friend. We believe these processes add character.

 

How long will it take to get my cross?

All crosses are shipped as soon as the cross is ready. Transit for most shipments is 2 to 3 business days, shipped Priority Mail from Bend, Oregon.

WHAT IF I NEED MY CROSS TO ARRIVE QUICKLY?

We can rush ship your cross. Contact us and we’ll do everything we can to work with you and get it to you on time for that special occasion.

WHAT IF MY CROSS IS MADE TO ORDER?

Allow up to 6 weeks for crosses to ship when made to order. We do not cut corners on our processes. All crosses are handcrafted and hand carved. Shipping times reflect this process.

WHAT IF I HAVE MY CROSS PERSONALIZED?

Personalization may add up to 3 days to your shipping time.

 

How is the cross packaged to ship?

Since we take pride in our work, we personally wrap and package each cross to ensure it will reach the intended destination the way we packaged it. We take care of the cost of art packaging and shipping.

 

Where do you ship to?

Currently, we only ship within the United States and Canada.

 

What if I want my cross personalized?

No problem. Since your cross is custom made, personalization adds a great touch. Personalization may add up to 3 days to your shipping time. Your message will be hand stamped into the designated personalization area of your cross.

 

What type of Payment do you accept?

Believe Cross LLC accepts US-based Visa, MasterCard, Discover and American Express debit and credit cards via Paypal for orders made via our Etsy online store.

 

How do we contact you?

If you have any questions or concerns, please reach out to us by email (mybelievecross@gmail.com) or phone (541.480.6392). We are a small family woodshop with normal business hours between 8am and 5pm. If we don’t answer the phone, we’re probably busy in the shop. Some tools are loud! Leave us a message.

 

Refunds and Exchanges

We want you to love, enjoy, and cherish your cross for generations. If you are not happy or dissatisfied with your cross for any reason, please reach out to us by email (mybelievecross@gmail.com) or phone at (541.480.6392).